Refund Policy
Refund Policy for Tacos Mi Casa
Effective Date: November 11, 2023
Introduction
Thank you for choosing Tacos Mi Casa. We strive to provide you with the best dining experience and customer service. This refund policy explains our guidelines for refunds and returns. By using our services, you agree to the practices described in this policy.
- Refund Eligibility
We offer refunds under the following circumstances:
1.1 Order Errors:
– If we make an error with your order, such as delivering the wrong items or missing items, we will gladly refund or replace the incorrect portion of your order.
1.2 Food Quality Issues:
– If you find that the food you received is of poor quality, spoiled, or does not meet your expectations, please notify us immediately. We may offer a refund or replacement depending on the specific situation.
- Refund Process
To request a refund, please follow these steps:
2.1 Contact Us:
– Contact our customer support within 6 hours of receiving your order. You can reach us at Customerservice@tacosmicasa.com or tel:509-750-0208
2.2 Provide Details:
– Provide us with the order details, including the date, time, and any relevant information about the issue you encountered.
2.3 Resolution:
– Our customer support team will review your request and work with you to determine the appropriate resolution, whether it’s a refund, replacement, or another agreed-upon solution.
- Exclusions
The following situations are not eligible for refunds:
3.1 Change of Mind:
– If you simply change your mind or no longer want the food you ordered, we are unable to provide a refund.
3.2 Delays Beyond Our Control:
– We are not responsible for delays in delivery or food preparation caused by factors beyond our control, such as traffic, extreme weather conditions, or unforeseen circumstances. In such cases, we will make every effort to notify you and minimize any inconvenience.
- Contact Us
If you have any questions, concerns, or requests regarding this refund policy, please contact us using the information below:
Tacos Mi Casa
Address:711 N. Stratford Rd Suite D
Phone: 509-750-0208
Email: Customerservice@Tacosmicasa.com